Go-Live

Go-Live

Before you can begin the Go-Live process, you must have a paid production Docusign account with a plan that includes elastic signing.

To start Go-Live review for your application:

1. Open a Docusign Support case to create a request.
2. In the Choose Case Subject screen, select APIs and & Developement, then Docusign APIs.
3. Select the Add Case Details button.
4. In the Add New Case screen, enter “Click API Go-Live**”** in the Case Subject field, then enter your integration’s data and a brief description.
5. Select Submit Case.

Note: If your application fails Go-Live review, you may be required to bring it into compliance with the Rules and resource limits before you can Go-Live.

After the form is processed (which takes up to three business days), your integration key will be copied into production, enabling your app to call the production API endpoints.

API endpoints

The developer and production endpoints for most Docusign APIs use slightly different paths. This table lists the endpoint base paths for each Docusign environment so you know how to modify your code when you migrate from the developer environment to production.

For information on the CLM API endpoints, see CLM API 101.

Note: {server} is the data center location of your production account (for example, CA, NA2, or EU). You can obtain your production data center location from:

• The base_uri in the response of a call to the /oauth/userinfo. If you obtain the base_uri in this way, you should do it once when the user authenticates for the first time and cache the response.
• The Account Base URI section of the Apps and Keys page.

For a full list of sites, see Site certificates. To access production API endpoints, you’ll need to enable your integration key in the production environment.

Next steps

• For a list of issues that can prevent an app from passing a Go-Live review, see Go-Live troubleshooting.
• For a list of configuration changes required for the production environment, see After Go-Live.