Branching rules
A branching rule is a step that branches your workflow into one of two different paths, depending on the result of an if/else step. You can add a branching rule before or after any app step (such as identity verification or a web form), and then define the next actions to take if the branching rule is met or not.
For example, you could add a branching step after a web forms step, to check whether a customer-supplied account number matches the account number on record. Depending on the result, the customer can be directed to a signature process or additional identity verification steps.
